Privacy Statement

At Jill Holly Counselling, I’m committed to protecting your privacy and handling your personal information with care and respect. This statement outlines how I collect, use, store, and protect your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

I’m Jill Beason, a qualified and BACP-registered counsellor. I am the data controller for any personal information you share with me.

What Information I Collect

When you get in touch or begin counselling, I may collect:

Your name and contact details (email, phone number, address)
Emergency contact information
GP details (in case of emergency)
Relevant health or background information you choose to share
Session notes (anonymised and minimal)
Email or text correspondence

How I Use Your Information

I use your information to:

Arrange and provide counselling services
Maintain safe and ethical practice
Meet legal, insurance, and professional responsibilities
I will never share your personal data without your consent unless:
There’s a serious risk of harm to you or someone else
There’s a legal requirement (e.g. terrorism, safeguarding)
It’s necessary for supervision (your identity remains protected)

How I Store Your Information

Paper records are stored in a locked cabinet
Digital data is password-protected
Notes are anonymised and kept separately from identifiable information
Emails and texts are deleted after our work ends
Records are kept for 7 years, in line with legal and insurance guidance

Your Rights

You have the right to:

Access the data I hold about you
Correct inaccurate information
Ask me to delete your data (in some cases)
Withdraw your consent (where applicable)

To request access or changes, contact me at:

📧 jillhollycounselling@gmail.com

If you're unhappy with how your data is handled, you can contact the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk

Changes to This Policy

This statement may be updated occasionally to stay in line with legislation or practice changes. The most recent version will always be available on my website.

Last Published August 2025